1. Introduction
Nerve Alive Official ("we," "us," or "our") operates nerve-alive.site ("Website"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Website or make a purchase. By using our Website, you consent to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
When you place an order, contact us, or interact with our Website, we may collect:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely; we do not store full card numbers)
- Order history and purchase details
- Messages and correspondence you send us
Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on the Website
- Referring website or search terms
- Device type, operating system, and language settings
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your inquiries and provide customer support
- Send promotional communications (only with your consent)
- Improve our Website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
- Analyze Website traffic and usage patterns
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
Trusted third-party companies that assist us in operating our Website and fulfilling orders, including payment processors, shipping carriers, email service providers, and analytics platforms. These parties are contractually obligated to protect your information and may only use it to perform services for us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax and legal compliance purposes.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:
| Type | Purpose |
|---|---|
| Essential Cookies | Required for the Website to function (e.g., shopping cart, session management) |
| Analytics Cookies | Help us understand how visitors use our Website (e.g., Google Analytics) |
| Marketing Cookies | Used to deliver relevant advertising and track campaign performance |
| Preference Cookies | Remember your settings and preferences for a better experience |
You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.
7. Third-Party Analytics and Advertising
We may use third-party analytics services (such as Google Analytics) and advertising networks. These services may use cookies and similar technologies to collect information about your use of our Website and other websites. Their use of this information is governed by their respective privacy policies.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request a structured copy of your data in a machine-readable format
To exercise any of these rights, contact us at support@nerve-alive.site or use our Contact Form.
9. Email Marketing and SMS
If you have opted in to receive marketing communications from us, we may send you promotional emails or SMS messages. You may unsubscribe at any time by clicking the "unsubscribe" link in any email, or replying STOP to any SMS message. We will process your request promptly.
10. Security of Your Information
We implement a variety of commercially reasonable security measures to protect your personal information, including SSL encryption, secure payment processing (PCI-DSS compliant), and restricted employee access to personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
12. International Visitors
Our Website is operated in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
13. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell personal information. To submit a CCPA request, contact us at support@nerve-alive.site.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@nerve-alive.site
Contact Form: Click here