Refund Policy

Our 60-Day Money-Back Guarantee

We offer a 60-Day, 100% Money-Back Guarantee on all Nerve Alive™ purchases. This guarantee begins on the date of your original purchase and covers all packages (1-bottle, 3-bottle, and 6-bottle orders).

If you are not completely satisfied with Nerve Alive™ for any reason within 60 days of your purchase date, simply contact our customer support team and we will issue a full refund of your purchase price.

How to Request a Refund

Requesting a refund is simple. Follow these steps:

1. Contact us within 60 days of your purchase date via our Contact Form or by emailing support@nerve-alive.site
2. Include your order number (found in your original order confirmation email) in your message
3. Select "Refund / Money-Back Request" as the subject in our contact form
4. Our team will respond within 24 business hours to confirm your refund request
5. Receive your refund — processed within 3–5 business days back to your original payment method

Refund Eligibility

Scenario	Eligible for Refund?
Not satisfied with results	✅ Yes — full refund
Changed your mind	✅ Yes — within 60 days
Product arrived damaged	✅ Yes — full refund or reship
Wrong item received	✅ Yes — full refund or reship
Order not received (confirmed lost)	✅ Yes — full refund or reship
Request after 60-day window	⚠️ Reviewed case by case
Fraud or chargeback already initiated	❌ Not eligible

Refund Processing Time

Once your refund request is approved, refunds are processed within 3–5 business days. The time for the refund to appear on your statement depends on your bank or payment provider:

• Credit/debit cards: 3–7 business days after processing
• PayPal: 1–3 business days after processing
• Prepaid cards: varies by issuer

You will receive an email confirmation once your refund has been processed.

Partial Refunds

In most cases, we issue a full refund for the entire purchase amount. Partial refunds may be issued at our discretion in specific circumstances (e.g., if only a portion of a multi-bottle order is returned, at our request).

Order Cancellations

If you wish to cancel an order that has not yet shipped, please contact us immediately at support@nerve-alive.site or via our Contact Form. We will do our best to cancel the order before it is processed, but we cannot guarantee cancellation once the order has entered fulfillment. If the order has already shipped, our standard 60-day refund policy applies.

Damaged or Defective Products

If your order arrives damaged or defective, please:

1. Take photos of the packaging and product before opening or discarding
2. Contact us within 14 days of delivery
3. Include your order number and photos in your message

We will arrange a full replacement or refund at no additional cost to you.

Frequently Asked Questions

Do I need to send the bottles back?

No. You do not need to return the product to receive your refund. Simply contact us and we'll process it.

What if I ordered the wrong package?

Contact us as soon as possible. If the order hasn't shipped yet, we can adjust it. If it has shipped, our 60-day money-back guarantee applies to the returned or unwanted items.

What if more than 60 days have passed?

Requests outside the 60-day window are reviewed on a case-by-case basis. Contact us and we will do our best to assist you. We value every customer and want to ensure your satisfaction.

I was charged twice — what do I do?

Contact us immediately at support@nerve-alive.site with your order details. Duplicate charges are rare but when they occur, we resolve them immediately with a full refund of the duplicate charge.

Contact for Refunds

Email: support@nerve-alive.site
Contact Form: Click here — select "Refund / Money-Back Request"
Response Time: Within 24 business hours, Monday–Friday